Return & Refund Policy

Thank you for shopping with us. Please review the following policy carefully before submitting a return request.

1. RETURN ELIGIBILITY

  • Return requests must be submitted within 30 CALENDAR DAYS AFTER DELIVERY.
  • Items must be:
    • UNUSED
    • IN ORIGINAL CONDITION
    • IN ORIGINAL PACKAGING
  • PROOF OF PURCHASE (ORDER NUMBER OR RECEIPT) IS REQUIRED.

Returns that do not meet the above conditions MAY NOT BE ACCEPTED.

2. NON-RETURNABLE ITEMS

  • ITEMS DAMAGED DUE TO MISUSE OR IMPROPER HANDLING.
  • MISSING PARTS OR ACCESSORIES NOT CAUSED BY OUR ERROR.
  • RETURN REQUESTS SUBMITTED AFTER 30 DAYS.
  • ITEMS PURCHASED FROM THIRD-PARTY SELLERS.

3. HOW TO START A RETURN

YOU MUST CONTACT US BEFORE RETURNING ANY ITEM.

Email: support@tronicplay.com

Please include the following information:

  • ORDER NUMBER
  • REASON FOR RETURN
  • PHOTOS OR VIDEOS (FOR DEFECTIVE OR DAMAGED ITEMS)

Our support team will respond within 24–48 BUSINESS HOURS with return instructions.

RETURNS WITHOUT PRIOR AUTHORIZATION MAY NOT BE ACCEPTED.

4. RETURN SHIPPING

  • CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS unless the return is due to a defective or incorrect item.
  • NO RESTOCKING FEE WILL BE CHARGED.
  • We recommend using a TRACKABLE SHIPPING SERVICE.
  • For higher-value items, SHIPPING INSURANCE IS RECOMMENDED.

WE ARE NOT RESPONSIBLE FOR LOST RETURN PACKAGES WITHOUT TRACKING.

5. REFUNDS

Once your return is received and inspected:

  • You will be notified of APPROVAL OR REJECTION.
  • If approved, the refund will be issued to the ORIGINAL PAYMENT METHOD.

REFUND PROCESSING TIME:

  • CREDIT / DEBIT CARD: 5–10 BUSINESS DAYS
  • PAYPAL: 3–5 BUSINESS DAYS

Processing time may vary depending on your bank or payment provider.

6. LATE OR MISSING REFUNDS

  1. Check your bank or PayPal account again.
  2. Contact your payment provider.
  3. If the issue persists, contact us at support@tronicplay.com.

7. EXCHANGES / REPLACEMENTS

  • DEFECTIVE OR DAMAGED ITEMS MAY BE REPLACED AFTER VERIFICATION.
  • Return shipping costs MAY BE REIMBURSED if the issue is confirmed.

8. IMPORTANT NOTES

  • This policy applies only to PURCHASES MADE ON OUR OFFICIAL WEBSITE.
  • Items purchased from third-party platforms must be returned through the ORIGINAL SELLER.
  • ALL RETURNS ARE SUBJECT TO INSPECTION before approval.

9. RETURN ADDRESS

PLEASE CONTACT US BEFORE SENDING ANY RETURN.

We will provide the correct return address based on your order and location.

RETURNS SENT WITHOUT APPROVAL MAY NOT BE ACCEPTED.

10. CONTACT INFORMATION

  • Email: support@tronicplay.com
  • Company Name: Guangzhou Yufan Technology Co., Ltd.
  • Business Address: Unit W1387, Room 217, No. 3 Tangdong East Road, Tianhe District, Guangzhou, China
  • Phone Number: +86 18934363851