Shipping Policy

ORDER CONFIRMATION

After placing your order, you will receive a confirmation email containing your order details and shipping information. Please review the information carefully. If you do not receive this email within 24 hours, please check your spam folder or contact us.

ORDER PROCESSING TIME

All orders are processed within 1–2 BUSINESS DAYS (Monday through Friday, excluding public holidays).

ORDER CUT-OFF TIME

The daily order cut-off time is 17:00 (UTC-08:00) PACIFIC STANDARD TIME (LOS ANGELES). Orders placed after this time will be processed on the next business day.

SHIPPING

SHIPPING AREA: United States only (excluding Alaska, Hawaii, Puerto Rico, and other offshore territories).

SHIPPING CARRIERS: FEDEX, UPS, USPS

SHIPPING METHOD: STANDARD SHIPPING

PROCESSING TIME: 1–2 BUSINESS DAYS

TRANSIT TIME: 3–6 BUSINESS DAYS

TOTAL DELIVERY TIME: 4–8 BUSINESS DAYS

SHIPPING FEE: FREE SHIPPING

SHIPPING METHOD PROCESSING TIME TRANSIT TIME TOTAL DELIVERY TIME SHIPPING FEE
STANDARD SHIPPING 1–2 BUSINESS DAYS 3–6 BUSINESS DAYS 4–8 BUSINESS DAYS FREE
* On mobile devices, you may scroll horizontally to view the full table.

Delivery times are estimates and may vary depending on destination, carrier operations, weather conditions, or high order volumes.

TRACKING

Once your order has been shipped, you will receive a shipment confirmation email with tracking information. Tracking details typically become available within 24–48 hours.

You can track your order via the official website of the assigned carrier. If you do not receive tracking information within 3 business days, please contact us.

DELIVERY

If your order arrives damaged or defective, please contact us within 3 BUSINESS DAYS of delivery and provide clear photos of the item and packaging.

CHANGE SHIPPING ADDRESS

If you need to update your shipping address, please contact us within 24 hours of placing your order. Once the order has been shipped, the address cannot be modified.

MISSING OR LOST ITEMS

If your package is lost or significantly delayed, please contact us. We will assist in working with the carrier to resolve the issue and provide a solution where applicable.

ABOUT TAX

All prices displayed on our website are inclusive of applicable taxes. The price you see at checkout is the final price you pay, with no additional sales tax charged.

For international shipments, in rare cases, customs duties or import taxes may be imposed by the destination country. These charges, if applicable, are determined by local regulations and are the responsibility of the customer.

DELIVERY TIME EXCEEDED

If your order has not arrived within the estimated delivery time, please contact us. We will work with the shipping carrier to resolve the issue as quickly as possible.

PLEASE NOTE

  • Business days are Monday through Friday, excluding public holidays.
  • Please ensure your shipping address is accurate and complete at checkout.
  • We are not responsible for delivery issues caused by incorrect or incomplete address information.
  • Delivery times are estimates and are not guaranteed.

CONTACT INFORMATION

  • Email: support@tronicplay.com
  • Company Name: Guangzhou Yufan Technology Co., Ltd.